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Free 0800 7337 000
Phone
For our customers from Germany

+49 (0) 800 7337 000 (free)
+49 (0) 7183 957 90 10
+49 (0) 331 58 29 11 60

Phone
For our customers from Austria

+43 (0) 720 11 53 36

Phone
For our customers from Switzerland

+41 (0) 43 508 15 53

Payment and dispatch

The following terms and conditions apply:

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

A shipping fee of € 5.95 is charged within Germany. From an order value of 69.00 € onwards, we deliver shipments free of cost in Germany.

Deliveries to foreign countries:

The shipping costs depend on the country. From a minimum order value of € 200.00, we deliver free of charge to some countries.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 4 days, for deliveries abroad within 5 - 13 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

GERMANYshipping providersshipping costsdelivery time

standard shipping
national

under 69.00 €

CO2-neutral shipments

5.95 € incl. VAT1-4 days

standard shipping
national

over 69.00 €

CO2-neutral shipments 

0.00 € incl. VAT1-4 days
AUSTRIAshipping providersshipping costsdelivery time

standard shipping
international

under 200.00 €

CO2-neutral shipments

10.50 € incl. VAT+ 2-4 Tage

standard shipping
international

over 200.00 €

CO2-neutral shipments

0.00 € incl. VAT+ 2-4 Tage
SWITZERLANDshipping providersshipping costsdelivery time

standard shipping
international

under 500.00 €

CO2-neutral shipments

24.95 € incl. VAT+ 2-4 days

standard shipping
international

over 500.00 €

CO2-neutral shipments

0.00 € incl. VAT+ 2-4 days
EUROPEAN UNION**shipping providersshipping costsdelivery time

standard shipping
international

under 500.00 €

CO2-neutral shipments

12.50-14.50 € incl. VAT+ 3-6 days

standard shipping
international

over 500.00 €

CO2-neutral shipments

0.00 € incl. VAT+ 3-6 days
GREAT BRITAIN & NORTHERN IRELANDshipping providersshipping costsdelivery time

standard shipping
international

under 500.00 €

CO2-neutral shipments

17.50 € incl. VAT+ 4-8 days

standard shipping
international

over 500.00 €

CO2-neutral shipments

0.00 € incl. VAT+ 4-8 days
OVERSEA & NON-EU**shipping providersshipping costsdelivery time

standard shipping
international

CO2-neutral shipments

59.50 € incl. VAT+ 7-10 days

** The following countries are members of the European Union: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary and Cyprus.

 

Accepted Payment options

-  Prepayment via transfer
Payment via credit card
Payment via PayPal
Payment via PayPal Express
Payment by invoice
Payment via Sofortüberweisung [immediate transfer] (via Klarna) 
Payment by invoice (via Klarna)
Payment via amazon payments



Further details on payment

 

Payment by invoice is only for authorities and public institutions.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.


In case of questions, please contact us at the contact details mentioned in the Legal Notice.