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General Terms and Conditions



General Terms and Conditions with Customer Information

Table of Contents

  • 1. Scope of application
  • 2. Conclusion
  • 3. Right of Revocation
  • 4. Prices and terms
  • 5. Shipping & Returns
  • 6. Property reservation
  • 7. Malfunction (guarantee)
  • 8. Inclusion of promotional vouchers
  • 9. Inclusion of gift vouchers
  • 10. Applicable law
  • 11. Jurisdiction
  • 12. Code of Conduct
  • 13. Information on online dispute settlement

1) Scope of application

1.1 These general terms and conditions (hereinafter referred to as "GTC") of NATUREHOME GmbH (hereinafter referred to as "Seller") shall apply to all contracts made by a consumer or entrepreneur (hereinafter referred to as "Customer") with the seller regarding the goods presented by the seller in his online shop And / or services. This is without prejudice to the inclusion of the customer's own conditions, unless otherwise agreed.

1.2 In the case of contracts for the delivery of vouchers, these General Terms and Conditions of Business shall apply accordingly, unless otherwise expressly provided otherwise.

1.3 Consumers within the meaning of these General Terms and Conditions shall be any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneurs within the meaning of these General Terms and Conditions is a natural or legal person or a legal person who is a legal person in the exercise of his commercial or independent professional activity.

2) Conclusion of contract

2.1 The product descriptions contained in the seller's online shop do not constitute a binding offer by the seller, but serve to provide a binding offer by the customer

2.2 The customer can submit the offer via the online order form integrated into the online shop of the seller. After placing the selected goods and / or services in the virtual shopping cart and having completed the electronic ordering process, the customer makes a legally binding contract offer with regard to the goods contained in the shopping basket and by clicking the button closing the order process Or services. In addition, the customer may also deliver the offer by telephone, fax, e-mail or postal service against the seller.

2.3 The vendor may accept the offer of the customer within five days

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer is legal or
  • by providing the customer with the ordered goods, whereby the access of the goods to the customer is legal, or
  • by requesting the customer for payment after submitting his order.

If more than one of the above-mentioned alternatives exist, the contract shall come into force at the time when one of the above alternatives occurs first. If the seller does not accept the offer of the customer within the aforementioned deadline, this shall be deemed to be a rejection of the offer with the result that the customer is no longer bound to his consent account.

2.4 If the customer chooses "PayPal Express" as part of the online ordering process, As payment method, he also issues a payment order to his payment service provider by clicking the button closing the order process. In this case, contrary to the provisions of section 2.3, the acceptance of the offer by the customer at the time when the customer clears the payment process by clicking on the button closing the ordering process will cancel the payment process

2.5 The period for accepting the offer begins on the day after the submission of the tender by the customer and ends with the expiry of the fifth day following the submission of the tender

2.6 When submitting an offer via the seller's online order form, the contract text is stored by the seller and sent to the customer in text form (eg, (Eg e-mail, fax or letter). In addition, the contract text is archived on the website of the seller and can be retrieved free of charge by the customer via his password-protected customer account, providing the corresponding login data, provided the customer has a customer account in the online shop before sending his order Of the seller.

2.7 Before submitting the order through the customer's online order form, the customer can correct his / her input continuously using the usual keyboard and mouse functions. In addition, all entries are displayed once again in a confirmation window before binding the order and can also be corrected there by means of the usual keyboard and mouse functions.

2.8 For the conclusion of the contract, only the German language is available.

2.9 The order processing and contacting is usually done by e-mail and automated order processing. The customer has to ensure that the e-mail address specified by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the order processing department can be delivered.

3) Right of withdrawal

3.1 Consumers are generally entitled to a right of revocation.

3.2 For more information on the right of revocation, please refer to the revocation instruction of the vendor.

3.3 The right of revocation does not apply to consumers who, at the time of conclusion of the contract, do not belong to any member of the European Union and whose sole place of residence and delivery address is at the time of the conclusion of the contract outside the European Union The European Union.

4) Prices and terms of payment

4.1 Unless stated otherwise in the product description of the seller, the prices quoted are total prices, which include the statutory value-added tax. If applicable, additional shipping and shipping costs are indicated separately in the respective product description.

4.2 In the case of deliveries to countries outside the European Union, additional costs may be incurred which are not the responsibility of the vendor and which must be borne by the customer . These include, for example, costs for money transfer by credit institutions (e.g., transfer credits, exchange rate debts), or import taxes (e.g., ZELS). Such costs may also be incurred with regard to the collection of money even if the delivery is not made to a country outside the European Union, but the customer is liable to pay from a country outside the European Union

4.3 The customer has various payment options, which are specified in the merchant's online shop.

4.4 If advance payment has been agreed, the payment is due immediately after conclusion of the contract.

4.5 For payment by means of a payment method offered by PayPal, payment processing takes place via the payment service provider PayPal (Europe) S. & agrave; R.l. Et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ('PayPal'), subject to the PayPal Terms of Service, can be viewed at https://www.paypal.com/en/webapps/mpp/ Eg / useragreement-full or - if the customer does not have a PayPal account - Under the terms of the terms of payment without PayPal account, can be viewed at https://www.paypal.com/en/webapps/mpp/ua/privacywax-full.

4.6 If you choose payment method BillSAFE, the purchase price will be charged after the goods have been delivered and invoiced. In this case the purchase price is payable within 14 (fourteen) days of receipt of the invoice without deduction to PayPal (Europe) S. & agrave; R.l. Et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, hereinafter referred to as & quot; PayPal & quot; as the contributor of the bill service, BillSAFE. The method of payment for purchases requires a successful credit check through PayPal. If the payment is allowed to the customer after checking the payment, the processing of the payment takes place in cooperation with PayPal, to which the provider cancels his payment request. In this case, the customer can only pay to PayPal with a debt-free effect. The vendor will also remain responsible for choosing the payment method BillSecurity purchase for general customer requests. To the goods, delivery time, dispatch, returns, complaints, revocations and dispatches or credits. In addition to this, the General Terms and Conditions of Business of BillSAFE apply, which the customer must be able to access and approve during the ordering process. The seller reserves the right to offer the payment method of purchase only up to a certain order volume and to refuse this type of payment if the order volume specified is exceeded. In this case, the seller will advise the customer in his payment information in the online shop of a corresponding payment restriction.

5) Delivery and shipping conditions

5.1 The delivery of goods takes place by the dispatch route to the delivery address indicated by the customer, unless otherwise agreed. When processing the transaction, the delivery address given in the order processing of the seller is final. By derogation from this, PayPal shall be deemed to be the delivery address provided by the customer at the time of payment at PayPal.

5.2 In the case of goods delivered by forwarding agency, the delivery shall be "free of the curb", ie up to the nearest local curb of the delivery address On-line shop of the seller is different and unless otherwise agreed.

5.3 If the carrier sends the dispatched goods to the seller, since delivery was not possible at the customer, the customer will pay the costs for unsuccessful dispatch . This does not apply if the customer is effective in exercising his right of revocation if he is not responsible for the circumstance which has resulted in the impossibility of service or if he was temporarily prevented from accepting the offered service, Unless the vendor had notified him of the performance a reasonable time before.

5.4 Self-collection is not possible for logistical reasons.

5.5 Vouchers are given to the customer as follows:

  • by e-mail
  • postal

6) Proprietary reservation

If the seller is in advance, he retains ownership of the goods delivered until full payment of the purchase price owed.

7) Mangement (warranty)

7.1 If the purchase item is defective, the provisions of the legal liability for the goods are valid.

7.2 By way of derogation from this, the period of limitation for goods for use in the case of used goods shall be one year from delivery of the goods to the customer. However, the limitation of the limitation period to one year is not

  • for goods which have been used in accordance with their intended use for a building and have caused its defect.
  • for damages resulting from a breach of life, health or health arising out of a foreseeable or negligent breach of duty on the part of the seller or a presumed or negligent breach of duty by a statutory person Representative or purchaser of the transaction.
  • for other assets which are based on a presumed or grossly negligent breach of duty on the part of the seller or on the basis of a presumed or grossly negligent breach of duty by a legal representative or aptitude of the user, As well as
  • for the case where the seller has maliciously concealed the defect.

7.3 The customer is requested to complain to the seller of delivered goods with obvious transport damages and to notify the seller thereof. If the customer does not comply with this, this has no effect on his statutory or contractual claims.

8) Involvement of promotional vouchers

8.1 Coupons which are issued by the seller free of charge within the scope of advertising campaigns with a certain period of validity and which can not be purchased by the customer (after referred to as "Aktionsgutscheine"). Only in the online shop of the seller and only within the specified period.

8.2Individual products may be excluded from the voucher transaction, provided that such a restriction results from the content of the promotional voucher.

8.3 Promotion vouchers can only be accepted before completion of the ordering process. It is not possible to settle for a later date.

8.4 Only one promotional voucher can be accepted per order.

8.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any residual credit is not reimbursed by the seller.

8.6 If the value of the promotional voucher is insufficient to cover the order, one of the other types of payment offered by the seller may be used to settle the difference

8.7 The credit of an action voucher is neither paid in cash nor interest.

8.8 The voucher will not be refunded if the customer pays the goods paid in whole or in part with the promotional voucher within the scope of his statutory right of revocation.

8.9 The promotion voucher is transferable. The seller may, with a liberating effect, submit to the respective holder who enters the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly ignorant of the non-authorization, the business activity or the lack of the right to represent the respective owner.

9) Invoicing of gift vouchers

9.1 Vouchers that can be purchased from the seller's online store (hereinafter referred to as 'gift vouchers') may only be found in the online shop of the (S), unless otherwise stated in the voucher.

9.2 Gift vouchers and residual vouchers of gift vouchers can be accepted by the end of the third year after the year of the purchase of the voucher. Residual credit will be credited to the customer by the expiration date.

9.3 Gift vouchers can only be accepted before completion of the ordering process. It is not possible to settle for a later date.

9.4 Only one gift voucher can be placed per order.

9.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.

9.6 If the value of the gift voucher is insufficient to cover the order, one of the other types of payment offered by the seller may be used to settle the difference

9.7 The credit of a gift voucher is neither paid in cash nor interest.

9.8 The gift voucher is transferable. The seller may, with a liberating effect, submit to the respective holder who enters the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly ignorant of the non-authorization, the business activity or the lack of the right to represent the respective owner.

10) Applicable law

10.1 The parties are governed by the laws of the Federal Republic of Germany, excluding the laws on the international purchase of movable goods. In the case of consumers, this choice is valid only in so far as the protection granted is not withdrawn by compulsory provisions of the law of the country in which the consumer has his / her habitual residence

10.2 This right does not apply to consumers who at the time of conclusion of the contract do not belong to any member state of the European Union and whose sole place of residence and delivery address is at the time of conclusion of the contract Excluding the European Union.

11) Jurisdiction

If the customer acts as a merchant, a legal person of public law or a public special lawyer domiciled in the territory of the Federal Republic of Germany, the exclusive jurisdiction for all disputes arising from this contract shall be the place of business Of the seller. If the customer is domiciled outside the territory of the Federal Republic of Germany, the place of business of the seller shall be exclusive jurisdiction for all disputes arising from this contract if the contract or claims deriving from the contract of the professional or trade union Commercial activity of the customer. However, in the above cases, the seller is in any case entitled to call the court at the customer's place of business.

12) Code of Conduct

- The seller has submitted to the Trusted Shops Quality Criteria, which can be found at http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html

13) Information on online dispute settlement

In the first quarter of 2016, the EU Commission will provide an Internet platform for the online settlement of disputes (so-called OS platform). The OS platform is to serve as the point of entry for the purpose of resolving disputes arising out of contractual obligations arising from online purchase contracts.

The OS platform will be accessible under the following link: http://ec.europa.eu/consumers/odr